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Shipping policy

Reyes signs does work and produces products for the United States, but with some exceptions, our coverage does not cover the territory of Alaska, Hawaii between states not incorporated in the United States.

SHIPMENTS ARE MADE FROM MONDAY TO FRIDAY, IN AN ESTIMATE OF THREE WORKING DAYS.

Reyes signs will use reasonable commercial efforts to ensure that delivery deadlines are met. Without forgetting the foregoing, Reyes signs does not sign with the responsibility for shipping delays. In no event shall Reyes signs be liable for direct, indirect, consequential or incidental damages resulting from any delay in shipping or delivery for any reason, including but not limited to shipping delays caused by weather conditions, delays in shipping company, volume increase during the holiday season, information received on a holiday or non-business day, international customs issues or any other circumstances beyond the direct control of Reyes signs. Reyes signs shipping and delivery dates are mere protocols calculated based on the proportions provided by our suppliers and cannot be controlled. When a package is not delivered due to an error made by you in sending the correct shipping address, Reyes signs will resend the package with the corrected address and will charge an additional shipping fee for the shipping for which you will be responsible. Please note that the section applies to all orders, including but not limited to Mail Services, Direct Marketing Services and EDDM®.

The title and the risk of loss are transferred to the exchange the products that request the carrier responsible for delivery. Reyes signs is not responsible for delays or damages caused during transit or delivery, for errors or omissions in third-party shipping, or for charges or fees incurred due to packages lost or damaged in transit.

Next Day AM/PM Service Shipping Method: Next Day AM/PM delivery may be available in certain U.S. territories for certain products. Next Day AM/PM delivery in Alaska and Hawaii is limited to certain major metropolitan areas.

Freight Service Shipping Method:   Freight service shipping may be available for certain products. Please note that freight service shipping may be subject to additional terms and conditions of third-party carriers. Cost of freight service shipping may vary based on various factors such as delivery destination (e.g. shipments destined to certain zip codes may be subject to a «per shipment» surcharge). Additional fees may apply for any freight orders requiring additional services such as «Lift Gate Service,» «Trade Show» service, «Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)» service, «Limited Access Locations» service, or «Sorting and Segregating of Shipments» service. If your shipment requires a service, such as «Trade Show» service, but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is your responsibility to ensure all necessary services are added to the order upon checkout. Prices for additional services vary per service and all freight service shipping prices are subject to change.

With respect to the «Limited Access Locations» service, the term «Limited Access Locations» includes, but is not limited to, the following:

  • Churches and all houses of worship;
  • Commercial establishments not open to the walk in public during normal business hours.
  • Construction sites – the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property;
  • Fairs and carnivals.
  • Farms and ranches.
  • Individual (Mini) storage units.
  • Military bases / installations.
  • Mine sites – the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or «mine» shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered asmine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.
  • National parks.
  • Oil fields – the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered
    to an «oil field» site.
  • Prisons or other correctional facilities.
  • Schools with no loading dock.
  • Other similar locations where pickup or delivery is restricted or limited).
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